Category Archives: International Journal of Sciences and Advanced Innovative Research 2016

CONTENTS

S/N	Title	Author(s)	Pages
1	An Assessment of Stock Market Volatility on Economic Growth and Development in Nigeria	1Aiya, Fidelis (Ph.D) & A. E. Omoregie2 (Ph.D)	1-12
2	Working Night Shift and Organisational Productivity: Evidence from selected Organisations in Lagos, Nigeria	1Obisi Chris, (Ph.D) & 2Abdul Aderotimi Olalekan Gbadamosi	13-32
3	Relationship Marketing: A Potent Tool for Achieving Competitive Advantage in the Face of Economic Downturn	Bello, Babatunde S., Nwokenkwo, O. B. Abdullahi, F. H. & Mohammed, Amina D	33-47
4	The X-Ray on Directing a New Enterprise	Matthias O. Nkuda& Margaret Ekeins	48-65
5	Assessment of Information and Communication Technology Management on Customer Service Delivery in Nigeria Banking Industry	Ojo Oyewale Julius & Kolawole Babalola Olanrewaju	66-78
6	Effects of Hawking on the Social Lives of Teenagers in Bida	1Bello, Babatunde S., 2Zubairu, I. T., 3Nwokenkwo, O. B., & 4Abdullahi, F. H.	79-91

An Assessment of Stock Market Volatility on Economic Growth and Development in Nigeria

 ¹Aiya, Fidelis (Ph.D) & A. E. Omoregie² (Ph.D)

Department of Public Administration, Ambrose Alli University, Ekpoma-Nigeria

Department of Accounting, Ambrose Alli University, Ekpoma

Email: mobendexcel@gmail.com

ABSTRACT

The study examines the relationship between stock market volatility and economic growth, using explanatory variables as inflation and interest rate. The Error Correction Model was employed to analyze the time series data from 1984-2012. The result revealed that stock market volatility, inflation rate and interest rate had a positive relationship with economic growth having reported a coefficient value of (0.000137), (0.035914), and (0.508464) respectively. It was however recommended that since the activities of the stock market increase the economic growth of Nigeria, the government should put more developmental measures in place in order to sustain the growth of the nation’s economy. 

Keywords: Stock market Volatility, Economic Growth, Error Correction Model.

Working Night Shift and Organisational Productivity: Evidence from selected Organisations in Lagos, Nigeria

¹Obisi Chris, (Ph.D) & ²Abdul Aderotimi Olalekan Gbadamosi

¹Department of Industrial Relations and Personnel Management, University of Lagos, Akoka, Nigeria

²Department of Business Administration, University of Lagos, Akoka, Yaba, Lagos Nigeria

Email: obisi.chris@yahoo.com

ABSTRACT

In fast moving industries, companies indulge in different forms of work arrangements to meet the market demands. A major practice in these organisations is to engage workers who have the potentials to work in the night. Clearly, it is the substantive major innovation that will assist both the employees and organisations to increase earnings and productivity simultaneously. In this study, perceptions of employees working in organisations that operate shift work were examined to determine the workability and usefulness to both the employees and organisations. A questionnaire survey was designed and administered to a sample size of five hundred and twenty (520) drawn from a population figure of one thousand and three hundred (1300) that constitute the entire workforce of the organisations. Ranking of data was made with the aid of Likert five scale point of strongly disagreed (1) to strongly agreed (5). Data analysis and testing of hypotheses were made possible with Pearson Correlation and chi-square test statistics. Inferences were made and it was found that working night shift has the potential to enhancing their earning capacity of the employees while increasing the productivity of the organisations. This study therefore, recommends that organisations that are confronted with production emergency, overbooking, night services and fluctuating orders during seasons should engage the services of night shift workers.

Relationship Marketing: A Potent Tool for Achieving Competitive Advantage in the Face of Economic Downturn

¹Bello, Babatunde S., ²Nwokenkwo, O. B. ³Abdullahi, F. H. & ⁴Mohammed, Amina D

^{1, 2&4}Department of Marketing, Federal Polytechnic, Bida

³Department of Business Administration & Management, Federal Polytechnic, Bida

Email: connekt2tunde@gmail.com

ABSTRACT

Ask any frequent flyer that enjoys flying with and always chooses his favorite airline as to why he insists on using the same airline every time he is to travel. The answer will be that he is happy with the Customer Service provided by the airline. The airline spares no efforts to ensure that he is comfortable and enjoys his journey. The airline recognizes him as a valuable customer and has built a relationship with him over a period of time. It is this relationship, the comfort of being recognized, looked after and cared for individually that has resulted in loyalty in the relationship. This descriptive research aims to employ qualitative data to examine how managers/entrepreneurs can exploit relationship marketing as a weapon to achieve competitive advantage over their trade rivals in the face of economic downturn. Resources for this paper were purely sourced from existing literature (secondary data) that allowed the writers to extensively deal with the subject and discovered that firms are now turning to relationship marketing as a means of differentiating their offerings (as evidenced in the Telecommunications industry today). The writers concluded however, that managers should continue to establish good relationship with their customers in order to gain competitive advantage that will earn them the trust, empathy and commitment of customers and prospects.

Keywords: Relationship, Marketing, Potent, Competitive advantage, Economic meltdown, Empathy, Prospects

The X-Ray on Directing a New Enterprise

¹Matthias O. Nkuda& ²Margaret Ekeins

¹Department of Management, University of Port Harcourt, Port Harcourt, Nigeria

²Department of Business Administration, Niger Delta University, Wilberforce Island, Bayelsa State

E-mail: ¹matthias.nkuda@uniport.edu.ng  & ²wendykeins@gmail.com

ABSTRACT

This paper examines the fundamental issues that are involved in creating and growing a new enterprise needed to help tackle the menace of unemployment particularly in most developing countries of the world such as Nigeria. The purpose was to make constructive contributions on the essentials of building enduring new enterprises in terms of the knowledge and strategic steps that entrepreneurs need to have, master and follow logically and systematically in running and growing their enterprises especially as they relate to human resource management.  Relevant archival literature search and review were carried out with a sole focus on the new enterprise.  The outcome of the research endeavour indicated that sound knowledge of the dynamics of the operating environment and ability to adopt self-tuning algorithms to tinker occasionally with the corporate and competitive strategies especially during maturity stage are critical. Besides, entrepreneurs of new enterprises are known to be needs-driven and motivated in terms of achievement, power and affiliation which necessarily should be matched and moderated with good reputation bereft of unethical practices and sustained by equity and fairness in the management of all stakeholders which include: the employees, customers, government and the business publics in general.

Keywords: New enterprise, entrepreneurs, needs-driven motivation, self-tuning algorithms, equity and unethical practices

Assessment of Information and Communication Technology Management on Customer Service Delivery in Nigeria Banking Industry

Ojo Oyewale Julius & Kolawole Babalola Olanrewaju

Department of Project Management Technology

The Federal University of Technology, Akure, Ondo State, Nigeria

Email: ojojo@futa.edu.ng   

ABSTRACT

Assessment of Information communication Technology Management (ICTM) on customer service delivery in Nigeria banking industry was studied in Ondo State, Nigeria. This was with a view to identifying the benefits of using ICT and the challenges facing the use of ICT in banking industry. Also, to examining how ICT has enhanced efficiency in customer service delivery in the industry. The study covered four banks in Nigeria. The research instrument used was questionnaire. It elicited information on the objectives of the study. The data collected was analysed using descriptive and inferential statistics. The results indicated among others that ICT enhances the speed of service delivery (3.62), reduces paper work (3.62), unreliable network (3.62), connectivity (3.62), high cost of installation and maintenance (3.40) and cybercrime challenges (3.37) were above average, while products/ service quality improvement (0.011) was significant. The study recommended that Nigeria banking industry should provide adequate security of transactions back-up for critical data files. Also, government should provide adequate regulatory framework for consumer protection and security of transaction.

Keywords: Information Communication Technology, Technology management, Banking industry, Service delivery and Assessment.

Effects of Hawking on the Social Lives of Teenagers in Bida

¹Bello, Babatunde S., ²Zubairu, I. T., ³Nwokenkwo, O. B., & ⁴Abdullahi, F. H.

^{1 & 3}Department of Marketing, Federal Polytechnic, Bida

^{2 & 4}Department of Business Administration & Management, Federal Polytechnic, Bida

ABSTRACT

The study investigates the effect of hawking on social lives of teenagers in Bida, Niger State. It intends to find out how hawking impacts on the lives of teenagers with respect to the reasons and the implications of the practice. The study which is descriptive in nature adopted both convenience and judgment sampling methods to arrive at a sample of 399 respondents drawn from the population of 266, 008 of Bida (per 2006 Census). Findings revealed that hawking practice has eaten deep into the mentality of these teenagers as their livelihood sustenance and of their parents largely depend on the proceeds from the business. It was recommended that Bida Forum and wealthy individuals in the town should partner with government at the local and state levels to institute poverty alleviation programmes to assist less-privilege families. Scholarship Board should also be strengthened to identify and assist gifted children at all level of schools to keep their dreams of becoming great in life through qualitative education alive.

Keywords: Effect of hawking, social lives, Teenagers