Assessment of Computer-Based Competencies needed by Confidential Secretaries for Effective Work Performance in Tertiary Institutions in Ondo State
1Olumakinwa, Christianah Dolapo & 2Edeh, Tuke
1The Federal Polytechnic, Ile-oluji, Ondo State
2Department of Business Education, Adeyemi College of Education, Ondo
Email: edehtuke@gmail.com
Abstract:
This study assessed computer-based competencies needed by confidential secretaries for effective work performance in tertiary institutions in Ondo State. Three research questions were raised to guide the study and one hypothesis was formulated for the study. A descriptive survey research design was used. The population of study comprised 215 confidential secretaries in public tertiary institutions in Ondo State. There was no sampling because the population was manageable hence the entire population was used. A 30-item questionnaire structured on a 4-point rating scale was the instrument for data collection and it was validated by experts. Pearson Product Moment Correlation was used to determine the reliability of the instrument. The mean and standard deviation were used to analyse data in respect of the research questions while t-test was used to test the hypothesis at 0.05 level of significance. The results showed that confidential secretaries in tertiary institutions in Ondo State need word processing, power-point presentation and graphic design competencies for effective work performance. The study concluded that there is no significant difference in the mean ratings of male and female secretaries on their computer based competencies needed for effective work performance. Finally, the study recommended among others that it should be mandatory for all the confidential secretaries to possess some level of skills in computer to be able to function effectively and retain their jobs.
Keywords: Computer-Based, Competencies, Confidential, Secretaries, Performance
