An Assessment of International Student Satisfaction Levels With Student Support Services at Universities: Substantiation from Africa and Asia
1Mohammed Musa Waziri Kirfi (PhD) & 2Nura Abubakar Allumi (PhD)
1Department of Accounting and Business, Administration, Federal University Kashere
2Department of Public Administration, Usmanu Danfodiyo University Sokoto
Email: lawalikf@gmail.com; nallumi@yahoo.com
ABSTRACT
The go wrong of Africa’s education system to meet up with the growing demands of the institutions and citizens, warrants the international movement of those citizens who can afford to travel abroad to acquire education and even become expatriates afterwards. This movement according to UIS (2012) led to the number of African and Asian students abroad grew up to 71% from 2007 and 2010. More so, British council (2012) released that the number in United Kingdom rose from 11, 785 in 2008 to 17,620 in 2012. Albeit the current exchange rate crisis appears to be a cog in the wheel of such intentions, the possibility of such movements cannot be ruled out. Using a population of 1128 with distributed 500 questionnaires, predictive relevance of concerned variables was represented via the Partial Least Square. The study found that International Student Satisfaction is influenced by the push and pull factors hence, the hypothesized relationship between PSF; PLF and SSL was tested and the findings of this study support the relationship that PSF; PLF are related to SSL. The study recommends that universities must develop and/or consolidate best practices in the area of student support services in order to attract and retain students.
Keywords: International students, support services, push and pull, universities, attraction and retention.
