A Study of the Relationship between Employees’ Performance Management and Organizational Productivity in the Nigerian Telecommunication Industry
Emmanuel Olaniyi Dunmade & Omolade Sunday Adeyemi
Department of Business Administration, Federal University of Technology, Akure
Department of Business Administration, Odududwa University Ipetumodu, Nigeria
Email: niyidunmade@yahoo.co.uk, Omolade_adeyemi@yahoo.com
Corresponding Author: Emmanuel Olaniyi Dunmade
ABSTRACT
The study examined the challenges confronting employees’ performance management in enhancing productivity in the industry in the study area. These were with a view to providing information on the relationship between employees’ performance management and productivity in the Nigerian telecommunication. Primary and secondary data were utilized for the study. Primary data were collected through administration of questionnaire. Purposive sampling technique was adopted to select corporate headquarters and outlets of four core telecommunication companies namely: MTN, GLO, ETISALAT and AIRTEL in Nigeria. The selection of these fourtelecommunication companies out of all the existing ones in the country was due to the effectiveness of their service delivery to the people and wider area of coverage in Nigeria while the selection of Southwest was premised on the fact that all the core telecommunication companies had their headquarters and major outlets in the region. Members of management staff were stratified into middle and top level management staff. Fifty per cent of the population made up of 394 respondents was selected for the study. In addition, interviews were conducted to elicit information from each director of the purposively selected Customer Care; Human Resource and Administration; and Marketing Departments. This was because these were the staff in the right positions to provide the required information for this study. Data collected were analyzed using Analysis of Variance and Spearman Correlation Analysis. The study further established that the challenges confronting the employees’ performance management in enhancing productivity did not significantly affect productivity in the industry in the study area (r = 0.023, p>0.05).The study concluded that employees’ performance management influenced productivity in-spite of challenges confronting performance management in the Nigerian telecommunication industry.
Keywords: Productivity, Management, Organization, and Industry
