Extent of use of ICT Facilities in selected Banks, located in Federal University of Technology, Akure, Ondo State, Nigeria
Okhankhuele, Omonigho Tonia
Department of Business Administration
Federal University of Technology, Akure, Ondo State, Nigeria
E-mail: omotonia2013@gmail.com
ABSTRACT
This paper recognized ICT as a tool for surviving competition in contemporary banking industry, using First bank of Nigeria PLC, Guarantee Trust Bank and United Bank for Africa, Federal University of Technology, Akure, Ondo State, as case study. The paper identified the ICT facilities that are utilized in these banks and examined the extent to which these facilities are utilized. The paper searched for answers to research questions by employing survey design, random sampling to select the banks, and the respondents were selected randomly. Data were gathered from 294 respondents with the aid of a 13-item questionnaire. The respondents comprised the selected banks’ customers. Data were analyzed using descriptive statistic – Relative Importance Index, and Chi Square was used to test hypotheses at 5% significant level. The research instrument was validated through Pilot test and reliability was tested using Cronbach Alpha. The study disclosed that, there was a high extent of use of ICT facilities in the banking industry. The paper recommended more investment and use of ICT modern technologies, in order to withstand the intense competition in the banking industry.
Keywords: ICT, Facilities, ICT Facilities, Extent of Use
