Assessment of Client Satisfaction of Antenatal Care in Primary Health Care Centres of Southern Kaduna Senatorial District, Kaduna State.
Samuel Godwin Atayi1, Addakano B. Umar2, Mfuh Anita Y. L2, Ahmad Suberu3, Chime
Doris. O1, Okonkwo Louis Iyke1, Oyetade O. Seyi1
1St. Louis School of Midwifery, Zonkwa, Kaduna State
2Department of Nursing Sciences, Ahmadu Bello University, Zaria, Kaduna State
3Department of Nursing Sciences, Bayero University, Kano, Kano State
Email: godwinatayis@gmail.com
ABSTRACT
Satisfaction about the quality of maternal care such as antenatal care is related to the extent to which general health care needs and condition-(specific needs) are met1. A woman’s satisfaction with care may have immediate and long term effects on her health and subsequent utilization of the care. Materials and Methods: A cross-sectional, descriptive research design and a total of 296 respondents were used. A multistage sampling technique was used in selecting the required facilities and sample were selected in proportion with the inflow of clients in the facilities. Data were collected with the aid of questionnaires adapted from Parasuraman etal (1985) and mean of 2.5 was used to ascertain satisfaction on the likert scales
while 1.50 was used to ascertain availability on the arbitrary scale. Results: The study revealed that the attitude of Health Care Givers toward Clients during antenatal care was satisfactory. Clients were satisfied with all the Service-quality dimensions of the Antenatal care. The Clients’ perception of care was below their expectation. Attitude of health workers, low cost of care, husband refusal among others were found to affect the level of utilization. In general, Service-quality offered in the PHCs Centres of Southern Kaduna Senatorial District was below the expectation of the Clients. It is therefore recommended that Health care giver should ensure that care given to the clients should be culturally, religiously and
traditionally sensitive bearing in mind that their experiences of the care can influence their satisfaction. Key Words: clients, satisfaction, antenatal care
